All the returned items must be unused and has to be in its original packaging, and the product has to be in its brand new condition as you received, tags still intact.
We do not accept returns if it’s more than 14 days after the purchase date or simply because you have changed your mind.
Unless the product is faulty, 20% re-stocking fees applied to all the returned items.
- If you want to return a product, send us an Email with proof of purchase and the reason for the exchange or return. Return address will be advised depends on the products.
- Use a good carton, return package via insured Courier service of your choice.
- After receiving the returned item, our team will have assess your claim and offer one of the following options:
Refund: A refund will be made via bank transfer within 5 working days
Store Credit: The issuing of a Store credit provides an alternative to a refund. The store credit can be used to purchase anything from A1 GEARS Website. Store credit cannot be exchanged for cash and will not be given for amounts less than $1.00.
Repair or replace: If the returned product is still under warranty then the repair or replacement will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer. In some cases we may not be able to repair or replace your product due to availability or discontinuation of that particular line.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by A1 GEARS. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Feel free to email us for any additional information at “ [email protected]”